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Job Title: Extension Assistant – Horticulture / Agriculture and Natural Resources, Laurel Co. 

As an Extension Assistant- Horticulture/ANR Assistant, you will responsible for providing administrative support to the Horticulture/Agriculture program areas and the Horticulture/Agriculture County Agents. You will report to the Horticulture/Agriculture and Natural Resources Extension County Agents and there will be a high level of interaction with the general public. The Extension Assistant will be expected to be knowledgeable of the philosophy, goals and objectives, policies and procedures of the Cooperative Extension Service. General duties include program support, teaching, recruitment & marketing, and record keeping while conducting yourself in a professional manner. The Extension Assistant will provide program support while ensuring that all youth and adults have an equal opportunity to participate in extension programs regardless of race, gender, age, color, sex, religion, disability, or national origin. 

For more information or to apply, go to https://ukjobs.uky.edu/postings/116692    Deadline to apply is August 17, 2016. 

For assistance, contact our office at 606-864-4167.

FOR MORE INFORMATION, CONTACT:  mjshepherd@forchtgroup.com   859-263-6642


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Levi Jackson Heating and Cooling is now hiring for the position of Service Technician.  We are looking for a person that has experience working on all types of HVAC of equipment.  The qualified candidate should have a Journeyman license that would allow him or her to work in the state of KY.  All interested applicants can stop by our office at 280 Levi Jackson Mill Rd. London, KY 40744 or give us a call at 606-864-7100.

To apply, go to www.serco-na.com/Careers/ and look for the Bilingual General Clerk II posting.

Bilingual General Clerk II B Job Description

General Clerk II’s will select appropriate methods from a wide variety of procedures and make simple adaptations and interpretations from a limited number of substantive guides, manuals and procedures. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others. The General Clerk II B’s must be bi-lingual (English and Spanish). The General Clerk II B’s will communicate with consumers using their English- and Spanish-speaking skills. This position provides telephone support utilizing English and Spanish languages.  

This position provides telephone support. Work is generally performed in a normal office environment where there is minimal exposure to unpleasant and/or hazardous working conditions. Job assignments may require working at client site where working conditions may vary.

Specific responsibilities include, but are not limited to:

-May receive shipments and supplies, inspect for damage, and check for correct quality and quantity.

-Opens and distributes incoming mail and prepares mail-outs.

-Posts information to agency records and modifies forms or records.

-Receives, stores, and issues stock items.

-Performs data entry and retrieval and performs arithmetical computations.

-Makes copies of documents for record; may handle continuous photocopying assignments.

-Performs related work as assigned.

-Receive coaching/feedback and implements/takes action to make changes as appropriate.

-Adheres to service compliance requirements.

Required Exp/Skills:

High school diploma or equivalent, and one year of work experience in a similar job.

Education beyond high school completion may substitute for experience.

The General Clerk IIB’s must be bi-lingual (English & Spanish-speaking) employees.

The General Clerk IIB’s and will communicate with consumers using their English- and Spanish-speaking skills.

This position provides telephone support utilizing English and Spanish languages.  

MUST:

-Have some experience in clerical work or clerical training courses.

-Be skilled in using personal computer, phone, office equipment (including photocopier) and Microsoft Office Suite (Excel, Word, PowerPoint and Outlook).

-Be able to work independently, perform as a self-starter and meet critical deadlines.

-Be able to maintain confidential and sensitive information.

-Have ability to communicate effectively both orally and in writing.

-Have knowledge of business terminology, methods, and procedures; of office procedures; and of spelling, punctuation, grammar, and arithmetic.

-Be able to prepare and maintain detailed records, files, and reports; to type accurately at a speed consistent with work requirements; and to transfer stock from one location to another.

- Be able to work independently, perform as a self-starter and meet critical deadlines.

- Be able to maintain confidential and sensitive information.

-Be able to work effectively and professionally with agency personnel.

-This position provides telephone support- prior telephone experience is desired and clear verbal communication is required.

This position is on a U.S. Government contract which will require candidates to pass a background investigation. We provide a safe and drug-free environment for our clients and employees. 

Military Veterans and Spouses encouraged to apply.



SUMMARY:

The Contact Center Representative will be responsible for using web based systems to answer customer’s inquiries. 

ESSENTIAL FUNCTIONS:

Essential duties and responsibilities include the following.  Other duties may be assigned:

  • Answer customer inquiries with professional courtesy, giving exceptional customer service to each customer, based on client specific instruction.
  • Document each customer’s inquiry information into a database. 
  • Verify customer’s information, making corrections and updates as needed.
  • Actively listen to recognize opportunities to offer additional information to callers insuring the caller and client has received the best customer service experience possible.
  • Follow-up with callers as necessary.
  • Use statistical contact center data to make improvements to performance. 
  • Outbound calling for surveying to obtain client specific information.
  • Shift and Schedule adherence.

Minimum Job Requirements:

Education/Experience:

The knowledge, skills and abilities typically acquired through the completion of a high school education or equivalent is required, and preferably experience in a customer service, high volume, and multiple function environment or an equivalent combination of education and experience.

Qualification Requirements:

Effective verbal and written communication skills are required. Responses must be timely, accurate, and convey the company attitude and image with applicants, customers marketing partners, and vendors.  The contact center representative must meet work deadlines; good interpersonal skills and ability to work with a team.  The representative must have regular attendance, must be at work and be ready to work at their scheduled time, no exceptions. Must have the ability to multi-task, operate a PC, use internet search engines and computer systems, and specialized telephone systems. Must be able to type and read on a computer.   It requires the ability to sit for extended periods of time. The employee must be able to perform the essential functions with or without reasonable accommodation.  The company will provide reasonable accommodation when necessary.  

Now hiring for multiple contracts.  All positions are full-time permanent.

 

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